Assistant Manager

Furniture World Moe

Assistant Manager Responsibilities

  • Assisting the manager in organizing, planning and implementing strategy

  • Coordinating retail store operations

  • Ensuring store schedules and objectives are met by employees

 

Brief

We are looking for a responsible Assistant Manager to help organize and run our retail store and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

Assistant Manager responsibilities include management of staff, monitoring inventory and ordering merchandise based on demand. You will also be required to keep up to date with the latest furniture trends and technologies to keep the business competitive and provide value to the customer.

Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers.

Ultimately, the duties of the Assistant Manager are to make sure our store operates effectively, and that we keep our customers happy.

 

Responsibilities

  • Assist the Retail Store Manager in planning and implementing strategies to attract customers

  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)

  • Track the progress of weekly, monthly, quarterly and annual objectives

  • Monitor and maintain store inventory

  • Evaluate employee performance and identify hiring and training needs

  • Supervise and motivate staff to perform at their best

  • Coach and support new and existing sales staff

  • Monitor retail operating costs, budgets and resources

  • Suggest sales training programs and techniques

  • Communicate with clients and evaluate their needs

  • Analyze consumer behavior and adjust product positioning

  • Handle complaints from customers

  • Research emerging products and use information to update the store’s merchandise

  • Create reports, analyze and interpret retail data, like revenues, expenses and competition

  • Conduct regular audits to ensure the store is functionable and presentable

  • Make sure all employees adhere to company’s policies and guidelines

  • Act as our store’s representative and set an example for our staff

 

Requirements

  • Proven experience as a Retail Assistant Manager or similar position or provide evidence that you are an exceptional individual that can fulfil the role.

  • Experience with performance evaluation processes

  • Familiarity with financial and customer service principles

  • Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

  • Proficient user of MS Office (MS Excel in particular)

  • Leadership and organizational abilities

  • Interpersonal and communication skills

  • Problem-solving attitude

  • Demonstrated knowledge of furniture and bedding

  • Flexibility to work in shifts

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